Reported
Water leaks beneath the washer during t…
Laundry Washer WM-01
Johnathan Today
Tour CMMS software where no request gets lost
Follow a request from the QR report to the closed work order.
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Step 1
Map your facility
Place every asset in its location.
Model your facility as deeply as you need: building, floor, room, and zone. Learn more about Asset Management
Assets Tree View
Hierarchical view of assets organized by location and category
Location
3
Categories
5
Assets
156
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NDOLA5
- Molasses Tanks6
- Flatbed Trailers20
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Fuel Tanks6
- BCD 2802
- BCD 2803
- LUSAKA4
- KITWE3
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Step 2
Give every asset a QR code
Print each asset's QR code label.
Download saves the label as a PNG, which you can print. Attach documents (Pro), manuals, and certificates to the asset's profile too. Learn more about Asset Management
Passenger Lift LFT-01
Lobby
FixAheadDocuments
1Lift Manual -
Step 3
Schedule preventive maintenance
Generate each PM's work order in advance.
Choose daily, weekly, monthly, or yearly. Under Library, Preventive Maintenance lists each schedule with its trigger, frequency, and next due date. Learn more about Preventive Maintenance
Preventive Maintenance
Preventive Maintenance Trigger Type Asset Frequency Skills/Technicians Next Due Laundry Dryer Rou… Calendar Laundry Dryer TD-… Every 1 month Neil Water Booster Pu… Calendar Water Booster Pu… Every 1 month Anthony Dishwasher Routin… Hour Meter Dishwasher DW-01 Every 1000 hrs Neil Lobby AC Filter an… Calendar Lobby AC Unit AC-… Every 1 month Neil Walk-in Freezer Ro… Calendar Walk-in Freezer FZ-… Every 1 week David +1 Kitchen Exhaust F… Calendar Kitchen Exhaust F… Every 1 month David Passenger Lift Op… Hour Meter Passenger Lift LFT… Every 500 hrs David Generator Operati… Hour Meter Standby Generato… Every 250 hrs Neil -
Step 4
Let anyone report a problem
Scan a QR code and report an issue.
There's no account and no app download, and the report lands with its location and asset. Learn more about Issue Tracking
Passenger Lift LFT-01
Lobby
FixAheadAn issue submitted from an asset's QR code -
Step 5
Triage issues on one board
Drag reported issues between columns.
Assign and track resolution from one view. Open the menu on a Reported or Under Review card and choose Create Work Order. Learn more about Issue Tracking
Issues
Reported 35
Reported
Hot water temperature
Johnathan Today
Under Review 2
Under Review
Exhaust fan vibrates and…
Kitchen Exhaust Fan EF-01
Johnathan Today
Under Review
Oven temperature fluctuates durin…
Commercial Oven OV-01
Johnathan Today
Assigned 36
Assigned
Kitchen dishwasher is draining slowly, with…
Dishwasher DW-01
Johnathan Today
Assigned
Lobby AC is running but not cooling,…
Lobby AC Unit AC-03
Johnathan Today
Closed 16
Closed
Restaurant ice maker is not receiving water…
Restaurant Ice Maker ICE-01
Johnathan Today
Closed
Water is leaking from the booster pump’s…
Water Booster Pump WP-01
Johnathan Today
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Step 6
Create the work order
Step through priority, due date, technicians, and procedure (Pro).
Press Add Work Order to go on to Assignment, where you choose the technicians and the procedure. Learn more about Work Orders
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Step 7
Assign the right technicians
Choose a main technician and any others.
Every work order shows its main technician and any others assigned to it. Learn more about the Mobile App
033
Low2 days agoTechnicians
Primary
Daniel ParkerAdditional
Matt Reynolds -
Step 8
Follow the checklist on the floor
Mark each task complete and attach photo proof (Pro).
The Android app works offline for assigned work orders, and the work syncs when the connection returns. Learn more about the Mobile App
LBP204 - Weekly Maintenance
LowDue in 4 daysCheck and repair machine conditioning
LBP-204
1Issues 0/3Tasks 2Parts 0CommentsInspect and clean machine surfaces: Wipe down equipment to remove lubricants, dirt, and debris
Check fluid levels: Verify oil, coolant, and hydraulic fluid levels; top up as needed
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Step 9
Log the parts used
Record the parts used on the work order (Pro).
Record them up to the quantity reserved, and stock updates when the work order is marked complete. Learn more about Inventory & Parts
LBP204 - Weekly Maintenance
1Issues 0/1Tasks 2Parts 0CommentsBearing Nuts
4/10Screws
2/10 -
Step 10
Mark complete with notes and a photo
Add completion notes and at least one photo.
Then mark the work order complete, and its status changes to Completed at once. Learn more about the Mobile App
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Step 11
Keep the full record
Read every status change on the timeline.
The timeline captures every status change, from Assigned through Closed. Learn more about Work Orders
Work Orders
Replace failed reception ceiling light
CompletedWO-ID: 95
- Created By
- Johnathan 3 days ago
- Due In
- 3 days ago
- Priority
- Low
Comments 0 Timeline -
Step 12
Report on uptime and reliability
Track uptime against downtime for every asset (Pro).
Measure reliability with MTBF and MTTR. Learn more about Reporting
Reports & Analytics
Utilization PerformanceUptime vs Downtime
Utilization Details
Showing 10 of 117 assetsAsset Status Utilization Uptime BCD 2802 Active 94.2% 100.0% AIB 5807 Active 87.6% 100.0%
Get every request into one queue
Start on the Free plan with no card, and move to Pro at $99 a month for 10 users or 100 assets when you need it.